Frequently Asked Questions
Everything you need to know about our artisanal Italian craftsmanship and global delivery.
Where are Shibumi Firenze products manufactured?
Every piece in our collection is meticulously handcrafted in Italy, primarily in Florence and Naples, using traditional artisanal techniques and the finest silks and wools.
Do you offer international shipping?
Yes, we ship our handmade accessories worldwide. Delivery times vary by region, but most international orders arrive within 3-7 business days via our premium courier partners.
How should I care for my silk ties and pocket squares?
To preserve the quality of the silk, we recommend dry cleaning only. Store your ties untied and hanging, or rolled loosely, to allow wrinkles to smooth out naturally.
What is your return policy?
We accept returns within 14 days of receipt, provided the items are in their original, unworn condition with all tags attached. Please note that bespoke or personalized items are final sale.
Can I request a custom length for my tie?
We offer a Made-to-Order service for many of our fabrics, allowing you to specify custom lengths, widths, and construction styles to suit your personal preference.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout process.